At www.sabashezad.com, we want to ensure your complete satisfaction with your purchases. If, for any reason, you are not entirely satisfied with your purchase, we’re here to help. This Returns and Refund Policy outlines our policies and procedures regarding returns and refunds.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
You must initiate the return process within 15 days from the date of purchase.
The item must be unused, unwashed, and in the same condition as received.
The item must be in its original packaging with all original tags and labels attached.
You must provide proof of purchase, such as an order confirmation or receipt.
2. Items Excluded from Returns
Please note that certain items are not eligible for return:
Personalized or customized items.
Downloadable software products.
Intimate or sanitary products.
3. Return Process
To initiate a return, please follow these steps:
Contact our customer support team at firstname.lastname@example.org to request a return authorization.
Pack the item securely in the original packaging (if available) or in suitable packaging to prevent damage during transit.
Include a copy of your proof of purchase inside the package.
Mail the package to the address provided by our customer support team.
Customers are responsible for return shipping costs unless the return is due to an error on our part.
4. Refund Process
Upon receiving and inspecting your returned item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please allow 07 business days for the refund to be processed, depending on your payment provider’s policies.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly, either by providing a replacement or processing a refund.
6. Contact Us
If you have any questions or concerns about our Returns and Refund Policy, please contact us at email@example.com.
7. Changes to This Policy
We reserve the right to update and modify this Returns and Refund Policy at any time. Any changes made will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about our procedures. By making a purchase on www.sabashezad.com, you acknowledge and agree to the terms outlined in this Returns and Refund Policy.